Patient Information

Before You Arrive

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• Please advise us if you are over 80 years of age, diabetic, have heart, lung or kidney disease and taking any blood thinning medications such as Warfarin, Plavix, Iscover, Clopidogrel, Eliquis, Apixaban, Effient, Prasugrel, Xarelto or Aspirin.

• Check that your health insurance fund membership is current.

• If you do not have private health insurance, please discuss this with us. The procedure may still be able to be performed.

• Check whether you have an excess or co-payment payable on your health insurance cover. 

• Please complete the patient pre-admission form, ensuring that you record your medical history & current medications. 

• Please ensure you have arranged for someone to escort you home after the procedure. Failure to do this may lead to cancellation of your procedure.
  
  What to bring with you:

• Doctors letter/referral

• Health insurance details

• Medicare card

• Other entitlement cards

• Any payment due on the day

• Details of person escorting you home

• If you have difficulty understanding English, please ensure you have someone with you to translate.
  
  Please do not bring any valuables with you; Kew Endoscopy does not accept liability for loss or damage of personal property.
   

When You Arrive
 

• Please report to reception where your admission process will commence.

• You will then be escorted to the hospital interview room.

• Nursing staff will ask you medical/health questions.

• Nursing staff will explain the routine to you and allow you time to ask questions.
   

Consent
 

Before having a procedure you are required to complete a consent form. Your doctor is responsible for ensuring you are adequately informed about the procedure. You will have the opportunity to discuss any questions you may have with the doctor prior to your procedure.
 

Your Accounts
 

It is advisable to contact your private health insurance prior to admission to check if an excess or co-payment applies to your level of cover for a procedure in a day hospital.

If you are uninsured, there are five separate accounts which may be issued in regard to your admission to this day procedure centre:
 

• Accommodation and theatre fee

• Anaesthetist fee

• Endoscopist fee

• Pathology fee

• Known gap
   

Not all of these accounts will be issued on the day of the procedure.
 

Your accommodation and theatre fee is not covered by Medicare. You will be expected to pay the charge in full on the day of the procedure.

You will receive separate accounts from the Anaesthetist, Endoscopist and pathology service. With these accounts you will be able to claim some back from Medicare, and the remainder from your private health fund. 

If you have health insurance, your accounts will be sent directly to your health fund. Depending on your level of cover, your health fund may not cover the hospital charges in full. You will also be able to claim part of the doctors' fees from Medicare and part (or all) of the balance from your private health fund. 

Pathology fees incurred should be paid directly to the pathology company concerned and not to Kew Endoscopy.

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Any excess gap payments should be made on the day of your procedure.

Payment by credit card will incur a 2% fee.